Information Technology Infrastructure Library (ITIL) supports organisations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service we provide with a clear capability model and ensures alignment to the business strategy and customer needs.
ITIL provides comprehensive, practical and proven guidance for delivering and performance managing IT service key to this is a common glossary of terms for businesses using IT enabled services. AzteQ managed services are built on the ITIL model, our integrated service management system drives this approach for every client interaction. The ITIL approach provides valuable assistance for organisations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
IT Service Management (ITSM) refers to all the activities, plans, and processes an organisation uses to design, deliver, and manage service delivery for its customers. The Information Technology Infrastructure Library (ITIL) is a set of best practices and a universal framework for implementing ITSM, which can be applied and used by any IT organisation. Together, ITSM and ITIL enable ITIL service delivery for almost any business. AzteQ customers gain access to resources through an IT service catalogue, where the publishes service details are published. The ITIL v3 framework describes a service as “a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.”